My CPI

Special Plan Member (SPM)

Direct Billing Opportunities

SPECIAL PLAN MEMBER (SPM) DEFINITION AND EXAMPLES

A Special Plan Member (SPM) is an individual who is billed on a regular schedule for one or more plans or benefits. The billing frequency and specific types of plans or benefits are not associated with any laws or regulations. Therefore, an SPM record can be used differently for specific needs and business processes.

An SPM can be an individual who is billed monthly for a retiree dental plan.

another SPM can be an individual who is billed quarterly for a loan repayment.


Why use CPI for Direct Billing?

Central System of Record

  • Real-time member entry
  • Integration and Import options
  • Flexible Billing Options
  • Automated communication generation
  • Robust reporting

Mail Services

  • Fully automated 
  • Highly scalable manages erratic volume
  • Completely hands-off/bar code technology
  • Reduce admin, manual work
  • Less oversight/management needed by you (employer)
  • Better member experience
  • Reduce vendor management
  • Simple, non-intrusive way to collect payment
  • Increase revenue retention
  • Save time
  • Save money

Automated Payment Processing

  • Lock-box postmark date aware premium processing
  • Efficient payment processing using bar coded letters and image capture technology
  • Automated remittance
Share by: